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NON CREDIT OF BALANCE OF ERECHARGE EVEN AFTER CONFIRMATION MESSAGE

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NON CREDIT OF BALANCE OF ERECHARGE EVEN AFTER CONFIRMATION MESSAGE

Post  COMPLAINT_BOT on Thu Apr 12, 2012 2:21 pm

Dear Sir,
i would like to draw ur kind attention on my problem, I made an erecharge of Rs.55 to get full tlak value on my prepaid No.9236048454 on 13 March 2012 14.10 hrs. Soon i got sms “Recharge of Rs 55 successful & ur current balance is Rs. 56.10.
While trying to call my call got disconnect due to low balance. On making complaint, We get reply that There was not any erecharge of balance purpose, while it was a sms pack of Rs 30. Three time i tryto log my complaint every time i got only suggestion to wait for solution and lastly they say they can do nothing.
Sir my query is that-
1. when i paid Rs 55. for talk value purpose and even i got the sms of “RECHARGE SUCCESSFUL OF Rs. 55 & YOUR CURRENT BALANCE IS Rs.56.10″ Why i accept a sms pack recharge
2.Is It good customer service
3. Is there any legal forum Where i can raise my matter to get Justice
Plz. note it is not a matter of Rs.55 but it is amatter of Good Service & Customers Right
Regards
Vivek Dixit
9235591995, 9236048454

COMPLAINT_BOT

Posts : 194
Join date : 2012-04-12

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