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jabong.com Complaints/Reviews/Feedback

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jabong.com Complaints/Reviews/Feedback

Post  COMPLAINT_BOT on Fri Jul 13, 2012 3:48 am

Dear Sir/Madam,

I purchased some certain items under home and living catagory on 1st May.2012 with total amount 1580 including welcome voucher. Here I paid an amount Rs 1080 thorugh internet banking (Bank transfer). The order no. was 120501705883693 and finally the product was not delivered.I registered a complaint on middle of May,2012 regarding this and the complaint no is 167061. After repeated request of refund, they issue the money in terms of voucher. I again purchased the items by paying Rs 33 extra with order no 120616880858857 using that voucher. After two days, I received one mail that all the product did't gone thorough quality check so they can not send the product.Again I request for refund of money with request id 350692. However, they refund Rs 33 but not 1080 which was the major amount I initially paid. They said we can't refund it as you have used voucher. Hence I am supposed to purchase something from them which i don't need. It seems, no step was taken from their side and they just make a fake promise of refunding the money. Its been a long time I am going through a headache of repeated calling to their customer service on a daily and regular basis. Today also I spoke with Yaman (Supervisor) who assured me of refund with complaint id 412222. I don't know how long I have to go through irritating situation.

COMPLAINT_BOT

Posts : 194
Join date : 2012-04-12

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